Responsible Gaming

    Gambling Should Be Entertainment, Not Income

    At Mystake (kroen.uk), we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or replace employment income. Please gamble only with money you can afford to lose, and only for fun.

    Age Verification

    All users must be 18 years of age or older, or the legal gambling age in their jurisdiction. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age in the UK, please do not use this service.

    Parents/Guardians: If you are concerned about a young person's online activity, please speak to them and seek support from relevant authorities.

    Warning Signs of Problem Gambling

    Do you recognise any of these warning signs in yourself or someone you know?

    • Spending more money on gambling than you can afford
    • Gambling with money intended for bills, rent, or essential expenses
    • Chasing losses—trying to win back money you've lost through further gambling
    • Hiding gambling activities or lying about how much you gamble
    • Feeling anxious, irritable, or restless when trying to cut back or stop
    • Neglecting family, friends, work, or hobbies due to gambling
    • Using gambling to escape problems, stress, or negative emotions
    • Borrowing money or going into debt to fund gambling
    • Failed attempts to reduce or control gambling behaviour
    • Thinking constantly about gambling, past sessions, or future bets

    If you recognise any of these signs, please reach out for help immediately.

    Self-Help Tools & Responsible Gaming Features

    Mystake offers several tools to help you stay in control:

    • Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
    • Loss Limits: Set a maximum amount you are willing to lose during a session or time period
    • Reality Checks: Regular reminders of how long you've been playing and how much you've wagered
    • Session Time Limits: Automatically log you out after a set period of play
    • Self-Exclusion: Temporarily or permanently exclude yourself from your account
    • Account Closure: Request permanent closure of your account if needed

    To access these tools, please log into your account or contact our customer support team.

    Support & Help Organizations

    If you or someone you know needs help, please contact one of these trusted organizations:

    United Kingdom

    • GamCare – Free, confidential support and advice
      www.gamcare.org.uk
      Telephone: 0808 8020 133 (free, 24/7)
    • GamStop – National Self-Exclusion Scheme
      www.gamstop.co.uk
      Register to self-exclude from all UK-licensed gambling operators
    • Gamblers Anonymous – Support groups and peer help
      Telephone: 0330 094 0322

    Other Regions

    If You Need Help, Please Reach Out

    Problem gambling can affect anyone. There is no shame in seeking help. The organizations listed above offer free, confidential support to anyone struggling with gambling.

    Remember: Help is available. You are not alone.

    If you or someone you care about is experiencing gambling difficulties, please contact one of the support organizations above or speak to your GP.